Terms & Conditions

HomeProServices – AI Lead Engine

1. Background

HomeProServices is a technology platform operating in the Information and Communication Services industry. The platform enables service professionals (“Providers”) to connect with individuals or businesses seeking services (“Customers”) through an intelligent, AI-driven matching system.

HomeProServices facilitates introductions and engagement between Customers and Providers. It does not guarantee sales, contracts, or commercial success. Providers remain fully responsible for their own business dealings, quotations, pricing, service delivery, and compliance with applicable laws.

2. Definitions

Unless the context indicates otherwise, the following terms shall have the meanings set out below:

  • “Platform” means the HomeProServices website, dashboards, applications, and related services.

  • “Provider” means any natural or juristic person registered to offer services through HomeProServices.

  • “Customer” means any user requesting services through the Platform.

  • “Lead” means a Customer service request matched and delivered to a Provider through the Platform.

  • “Service Categories” means the types of services selected by a Provider for matching.

  • “Service Regions” means the geographic areas selected by a Provider.

  • “Subscription” means a Provider’s active participation in the HomeProServices platform, subject to applicable pricing, credits, or packages.

  • “Services” means the lead matching, engagement, and platform functionality provided by HomeProServices.

3. Nature of the Service

HomeProServices uses automated and AI-assisted processes to match Customer requests with relevant Providers based on service type, location, availability, and other criteria.

HomeProServices:

  • Determines how and when Leads are generated and delivered

  • Does not guarantee the volume, frequency, or outcome of Leads

  • Does not guarantee that a Customer will select or contract with any Provider

Providers acknowledge that Leads represent opportunities, not confirmed sales.

4. Provider Responsibilities

By using the Platform, the Provider warrants that:

  • They are legally entitled to offer the services listed

  • They comply with all applicable laws, regulations, and industry standards in South Africa

  • They hold any required licences, registrations, or memberships

  • They will engage Customers professionally, lawfully, and in good faith

Providers are solely responsible for:

  • Quotes, pricing, and terms

  • Communication with Customers

  • Service delivery

  • Any agreements concluded with Customers

HomeProServices is not a party to any contract between Provider and Customer.

5. Data Use and Confidentiality

Customer information is shared with Providers solely to enable service engagement.

Providers undertake to:

  • Use Customer data only for legitimate service-related purposes

  • Not disclose Customer data to third parties unless legally required

  • Store and protect Customer data in compliance with the Protection of Personal Information Act (POPIA)

  • Delete Customer data once it is no longer required for service delivery

Any misuse of Customer data may result in immediate suspension or termination.

6. Reviews and Ratings

Providers acknowledge and agree that:

  • Customers may leave ratings or reviews after service completion

  • Only one Provider may be rated per job

  • Reviews may be displayed publicly on the Platform

  • Reviews are intended to reflect genuine service outcomes

Providers may not manipulate, solicit fraudulent reviews, or misrepresent review content.

7. Pricing and Payments

HomeProServices may charge Providers for access to Leads, platform features, or subscriptions in accordance with published pricing, packages, or agreements displayed on the Platform.

  • Customers use the Platform free of charge

  • Providers are responsible for monitoring their account balances, credits, or usage

  • Prices may be updated from time to time with reasonable notice

Failure to make payment when due may result in restricted access or suspension.

8. Cancellations and Termination

Providers may cancel their participation through their dashboard, subject to any outstanding obligations.

HomeProServices reserves the right to:

  • Suspend or terminate Provider access for breach of these terms

  • Terminate accounts for misconduct, non-payment, repeated complaints, or reputational risk

  • Modify or discontinue services at its discretion

Termination does not relieve Providers of obligations incurred prior to termination.

9. Limitation of Liability

HomeProServices:

  • Acts solely as an intermediary

  • Does not guarantee Customer engagement, sales, or revenue

  • Is not liable for disputes between Providers and Customers

Providers indemnify HomeProServices against claims arising from:

  • Service delivery

  • Misrepresentation

  • Breach of law

  • Customer disputes

10. Data Security and Breach Notification

Providers must implement reasonable security measures to protect Customer data.

In the event of a data breach, Providers must:

  • Notify relevant authorities where required

  • Notify HomeProServices without delay

  • Cooperate in mitigation efforts

11. Changes to Terms

HomeProServices may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall first be resolved through good-faith negotiation. Failing resolution, the courts of the Western Cape, South Africa shall have jurisdiction.

13. Contact Information

For queries regarding these Terms, please contact:

Email: [email protected]


Company: HomeProServices
Country: South Africa