Terms & Conditions

HomeProServices – AI Lead Engine

1. Background

HomeProServices is a technology platform operating in the Information and Communication Services industry. The platform enables service professionals (“Providers”) to connect with individuals or businesses seeking services (“Customers”) through an intelligent, AI-driven matching system.

HomeProServices facilitates introductions and engagement between Customers and Providers. It does not guarantee sales, contracts, or commercial success. Providers remain fully responsible for their own business dealings, quotations, pricing, service delivery, and compliance with applicable laws.

2. Definitions

Unless the context indicates otherwise, the following terms shall have the meanings set out below:

• “Platform” means the HomeProServices website, dashboards, applications, and related services.

• “Provider” means any natural or juristic person registered to offer services through HomeProServices.

• “Customer” means any user requesting services through the Platform.

• “Lead” means a Customer service request matched and delivered to a Provider through the Platform.

• “Service Categories” means the types of services selected by a Provider for matching.

• “Service Regions” means the geographic areas selected by a Provider.

• “Subscription” means a Provider’s active participation in the HomeProServices platform, subject to applicable pricing, credits, or packages.

• “Services” means the lead matching, engagement, and platform functionality provided by HomeProServices.

3. Nature of the Service

HomeProServices uses automated and AI-assisted processes to match Customer requests with relevant Providers based on service type, location, availability, and other criteria.

HomeProServices:

• Determines how and when Leads are generated and delivered

• Does not guarantee the volume, frequency, or outcome of Leads

• Does not guarantee that a Customer will select or contract with any Provider

Providers acknowledge that Leads represent opportunities, not confirmed sales.

4. Provider Responsibilities

By using the Platform, the Provider warrants that:

• They are legally entitled to offer the services listed

• They comply with all applicable laws, regulations, and industry standards in South Africa

• They hold any required licences, registrations, or memberships

• They will engage Customers professionally, lawfully, and in good faith

Providers are solely responsible for:

• Quotes, pricing, and terms

• Communication with Customers

• Service delivery

• Any agreements concluded with Customers

HomeProServices is not a party to any contract between Provider and Customer.

5. Data Use and Confidentiality

Customer information is shared with Providers solely to enable service engagement.

Providers undertake to:

• Use Customer data only for legitimate service-related purposes

• Not disclose Customer data to third parties unless legally required

• Store and protect Customer data in compliance with the Protection of Personal Information Act (POPIA)

• Delete Customer data once it is no longer required for service delivery

Any misuse of Customer data may result in immediate suspension or termination.

6. Reviews and Ratings

Providers acknowledge and agree that:

• Customers may leave ratings or reviews after service completion

• Only one Provider may be rated per job

• Reviews may be displayed publicly on the Platform

• Reviews are intended to reflect genuine service outcomes

Providers may not manipulate, solicit fraudulent reviews, or misrepresent review content.

7. Pricing and Payments

HomeProServices may charge Providers for access to Leads, platform features, or subscriptions in accordance with published pricing, packages, or agreements displayed on the Platform.

• Customers use the Platform free of charge

• Providers are responsible for monitoring their account balances, credits, or usage

• Prices may be updated from time to time with reasonable notice

Failure to make payment when due may result in restricted access or suspension.

8. Cancellations and Termination

Providers may cancel their participation through their dashboard, subject to any outstanding obligations.

HomeProServices reserves the right to:

• Suspend or terminate Provider access for breach of these terms

• Terminate accounts for misconduct, non-payment, repeated complaints, or reputational risk

• Modify or discontinue services at its discretion

Termination does not relieve Providers of obligations incurred prior to termination.

9. Limitation of Liability

HomeProServices:

• Acts solely as an intermediary

• Does not guarantee Customer engagement, sales, or revenue

• Is not liable for disputes between Providers and Customers

Providers indemnify HomeProServices against claims arising from:

• Service delivery

• Misrepresentation

• Breach of law

• Customer disputes

10. Data Security and Breach Notification

Providers must implement reasonable security measures to protect Customer data.

In the event of a data breach, Providers must:

• Notify relevant authorities where required

• Notify HomeProServices without delay

• Cooperate in mitigation efforts

11. Changes to Terms

HomeProServices may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall first be resolved through good-faith negotiation. Failing resolution, the courts of the Western Cape, South Africa shall have jurisdiction.

13. Contact Information

For queries regarding these Terms, please contact:

Email: [email protected]

Company: HomeProServices
Country: South Africa

Privacy Policy

Protection of Personal Information

HomeProServices (“HomeProServices”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how personal data is collected, used, stored, and shared when you use the HomeProServices website and platform (the “Website”) and its related services (the “Service”).

HomeProServices processes personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa, and where applicable, the General Data Protection Regulation (GDPR).

1. Overview of the Service

The HomeProServices platform facilitates the connection between individuals seeking services (“Customers”) and independent service professionals (“Providers”).

To enable meaningful, qualified matches, certain personal information must be collected and shared. The Service cannot operate without limited data exchange between Customers and Providers. We take reasonable technical and organisational measures to protect all personal information processed through the platform.

2. Information We Collect from Customers

When a Customer submits a job request or quote request through the Website, we may collect the following information:

• Full name

• Telephone number

• Email address

• Service requirements and job details

• Location related to the job (address or area, where required)

• Technical data (see section 5)

Some data may be temporarily stored while forms are being completed to ensure smooth submission.

By using the Website and submitting a request, you consent to the processing of this information as described in this policy.

3. Information We Collect from Providers

Providers who register on HomeProServices may be required to provide:

• Business name and contact details

• Full name, email address, and telephone number of authorised representatives

• Business documentation or identification (where required)

• Industry memberships, licences, or regulatory registrations (where applicable)

• Service offerings and service locations

We may periodically verify Provider information to maintain platform integrity and trust.

4. How Customer Information Is Shared

Customer information is shared only with relevant Providers and only after the Customer has submitted and confirmed a job request.

Information is shared for the sole purpose of:

• Enabling Providers to review the job

• Allowing Providers to engage with the Customer

• Facilitating service delivery and communication

Customers are informed that their request may be shared with selected Providers who match the job criteria.

5. Technical Data

Technical data includes information such as:

• IP address

• Browser type

• Device type

• Operating system

This data does not identify you personally. It is used to:

• Deliver the correct website experience (mobile or desktop)

• Improve platform performance

• Analyse usage trends

• Detect and resolve technical issues

6. Provider Use of Customer Data

Providers who receive Customer information through HomeProServices undertake to:

• Use Customer data solely for the purpose of responding to a job request or providing services

• Not share Customer data with third parties unless legally required or necessary to perform the service

• Store and process Customer data in compliance with POPIA and applicable laws

Customer data is never sold or shared with unrelated third parties.

7. Data Storage and Disclosure

Customer and Provider data is securely stored using reputable hosting and infrastructure providers.

Personal information may only be disclosed:

• If required by law, court order, or regulatory authority

• To trusted service providers acting on our behalf (see section 10), under strict confidentiality obligations

8. User Rights

Customers and Providers have the right to:

• Access their personal data

• Request correction of inaccurate data

• Request deletion of personal data (subject to legal obligations)

• Restrict processing of personal data

• Request data portability where applicable

Requests can be made using the contact details provided below.

9. Cookies

HomeProServices uses cookies to ensure proper operation of the Website and improve user experience.

Our Cookies

Used to:

• Enable basic platform functionality

• Remember user sessions and preferences

• Improve usability

Third-Party Cookies

Used for:

• Website analytics

• Performance testing

• Marketing effectiveness

• Communication features (such as live chat)

You may disable cookies in your browser settings, although some features may not function correctly.

10. Third-Party Services

HomeProServices uses trusted third-party service providers, including but not limited to:

• Website hosting and infrastructure providers

• Analytics services (e.g. Google Analytics)

• Communication services (email, SMS, WhatsApp)

• Mapping services (e.g. Google Maps)

• Marketing and advertising platforms

These providers process data only as required to deliver their services and are contractually obligated to protect your information.

11. Communications

Customers may receive communications related to:

• Job updates

• Provider engagement

• Requests for feedback or ratings

• Relevant service information connected to their job

Providers may receive communications related to:

• Job opportunities

• Platform notifications

• Account and service updates

All communications are relevant to platform usage and can be managed through account settings or by contacting us.

12. Data Retention

Personal data is retained only for as long as necessary to:

• Provide the Service

• Comply with legal and regulatory requirements

• Resolve disputes or enforce agreements

13. Requests, Questions, or Deletion

If you wish to:

• Stop receiving communications

• Request access, correction, or deletion of your personal data

• Ask questions about this Privacy Policy

Please contact us at:

Email: [email protected]

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Website, and continued use of the Service constitutes acceptance of the updated policy.